Report of the Expert Panel on Integrated Business and Human Resources Planning in the Federal Public Service
Figure 5: Service Management Structural Model
As part of their Human Resources Management Strategy, Service Canada developed a structural model that organized their work into four business streams.
At the top of the model is box for the Executive Head Service Management.
Beneath this box are two boxes: Strategic Services (on the left) and National Enabling Functions (on the right). Each of these have a number of sub-elements:
- Strategic Services
- Planning and reporting
- Communications and marketing
- Ministerial correspondence
- Federal-provincial and stakeholder relations
- National Enabling Functions
- Human resources
- Finance and administration
- Information technology
Beneath these two boxes are the Four Business Stream boxes. These are: 1:Citizen Services, 2: Labour Market and Social Development Programs, 3: Integrity services and 4: Processing and Payment Services
All of the four Business Stream boxes list the same two sub-elements: Operational and Business Expertise.
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