2014-2015 Part III - Departmental Performance Report (DPR)

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Summary of Executive Correspondence Services Activities in 2014-15

Services to the Prime Minister:
Management of correspondence1 Type of documents Paper E-mail Total
Incoming General 16,104 115,323 131,427
Priority2 5,205 N/A 5,205
Other 7,898 5,699 13,597
Request for greetings certificates N/A 36,114 36,114
Total: 29,207 157,136 186,343
Outgoing Replies sent 10,139 29,579 39,718
Special outgoing3 6,475 N/A 6,475
Greetings certificates sent 32,084 N/A 32,084
Total: 48,698 29,579 78,277
Management of phone calls Phone calls received and processed 13,111
Management of mail campaigns Write-in campaigns, petitions, carbon copies, junk mail, spam, unsolicited mail, mass mail out4 1,179,469
Services to PCO Ministers:
Management of correspondence   Incoming Outgoing
President of the Queen’s Privy Council for Canada and Minister of Intergovernmental Affairs5 2,174 245
Leader of the Government in the House of Commons5 380 35
Minister of State for Democratic Reform5 2,992 579
Total: 5,546 859

The total of 1,371,358 pieces of correspondence processed, mentioned on page 37, is the sum of total incoming correspondence to the Prime Minister (186,343), management of mail campaigns (1,179,469) and total incoming correspondence to PCO Ministers (5,546), as provided in the above table.

  1. There is a variance between the correspondence received and the correspondence sent because of the nature of the correspondence (e.g., thank you and congratulations letters; other messages that do not require a response or for which it would be inappropriate to respond; duplicates of correspondence received in various formats as well as requests for greetings received more than once for the same event).
  2. Priority email is processed as paper mail and is included in the paper mail total for priority mail.
  3. This category is comprised of special letters sent that are not produced in response to initial incoming correspondence (e.g., letters sent to Legion Branches for Remembrance Day).
  4. These documents are read, analyzed and tabulated to identify possible threats or share information with appropriate stakeholders.
  5. Includes paper mail and email.