2013-2014 Part III - Departmental Performance Report (DPR) - Privy Council Office

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Summary of Executive Correspondence Activities in 2013-141

Services to the Prime Minister:
Management of correspondence2 Type of documents Paper Email Total
Incoming General 16,699 143,360 160,059
Priority3 6,725 N/A 6,725
Other 7,667 18,511 26,178
Request for greetings certificates N/A 37,706 37,706
Total: 31,091 199,577 230,668
Outgoing Replies sent 10,728 34,250 44,978
Special outgoing4 3,600 N/A 3,600
Greetings certificates sent 33,181 N/A 33,181
Total: 47,509 34,250 81,759
Management of phone calls Phone calls received and processed 12,486
Management of mail campaigns Write-in campaigns, petitions, carbon copies, junk mail, spam, unsolicited mail, mass mail out.5 1,767,471
Services to PCO Ministers:
Management of correspondence   Incoming Outgoing
President of the Queen’s Privy Council for Canada and Minister of Intergovernmental Affairs6 2,245 347
Leader of the Government in the House of Commons6 638 148
Minister of State for Democratic Reform6 1,367 168
Total: 4,250 663


  1. For the 2013-14 fiscal year, the table format has been revamped to provide concise information in a way that focuses on the various services offered by PCO’s Executive Correspondence Unit. Additional information has also been included in the new table.
  2. There is a variance between the correspondence received and the correspondence sent because of the nature of the correspondence (e.g., thank you and congratulations letters; other messages that do not require a response or for which it would be inappropriate to respond; duplicates of correspondence received in various formats as well as requests for greetings received more than once for the same event).
  3. Priority email is processed as paper mail and is included in the paper mail total for priority mail.
  4. This new category is comprised of special letters sent that are not produced in response to initial incoming correspondence (e.g., letters sent to Legion Branches for Remembrance Day).
  5. These documents are read, analyzed and tabulated to identify possible threats or share information with appropriate stakeholders.
  6. Includes paper mail and email.