2011-2012 Part III - Departmental Performance Reports (DPR) - Privy Council Office

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Summary of Correspondence Activities (Annex II)

Fiscal Years 2009-10 2010-11 2011-12
Correspondence Received 1      
Prime Minister      
Paper mail      
General 31,945 22,104 29,592
Priority 4,410 8,552 7,020
Write-in campaigns, junk mail, copies 1,440,482 607,450 518,803
Greetings 42,565 41,348 41,725
Others 25,646 14,596 10,007
Sub-total for paper mail 1,545,048 694,050 607,147
Email      
General 2 129,801 170,244 167,110
Write-in campaigns, junk mail, copies 765,860 715,233 1,124,622
Others 16,733 3,766 3,170
Sub-total for email 912,394 889,243 1,294,902
Telephone calls 18,131 14,061 10,907
Sub-total 2,475,573 1,597,354 1,912,956
President of the Queen’s Privy Council for Canada and Minister of Intergovernmental Affairs 3 2,332 2,553 2,180
Leader of the Government in the House of Commons 3 711 769 846
Minister of State for Democratic Reform 3 506 645 1,419
Grand Total 2,479,122 1,601,321 1,917,401
Correspondence Sent 1      
Prime Minister      
Paper replies 15,820 17,717 14,078
Email replies 69,246 68,244 49,935
Sub-total 85,066 85,961 64,013
President of the Queen’s Privy Council for Canada and Minister of Intergovernmental Affairs 3 296 534 611
Leader of the Government in the House of Commons 3 121 77 84
Minister of State for Democratic Reform 3 100 84 364
Grand Total 85,583 86,656 65,072
  1. There is a variance between the correspondence received and the correspondence sent because of the nature of the correspondence (e.g., petitions, thank you letters and other messages that do not require a response).
  2. Priority email is processed as paper mail and is included in the paper mail total for priority mail.
  3. Includes paper mail and email.