Audit of Information Technology Management

Figure 1 - Process Model for the Government of Canada’s IT Services Program Framework

Government of Canada (GC) IT Services are planned, acquired, built, delivered, supported and evaluated upon a common process model for IT Services. The structure of this process model for IT consists of three process groups:

  • IT program management processes - manage the direction, acquisition and investment, as well as the overall performance of the program;
  • IT service delivery processes - provide the service specific planning, provisioning, delivery, and decommissioning processes for the services provided by the program; and
  • IT service support processes - provide the support processes common to all services delivered by the program.1


  1. Profile of GC Information Technology (IT) Services